Terms and Conditions
1. Introduction
These Terms and Conditions explain how you may use the Vital Physiotherapy website and services. By visiting our website, booking an appointment, or receiving care at our physiotherapy clinic in Surrey, BC, you agree to these terms.
2. About Vital Physiotherapy
Vital Physiotherapy is a physiotherapy centre in Surrey, providing professional physiotherapy and rehabilitation services, including acupuncture, vestibular rehabilitation, dry needling, laser therapy, massage therapy, and more. All treatments are provided by our licensed physiotherapists who follow the healthcare regulations and professional standards established in British Columbia.
3. Website Use and Medical Information
The information on our website is provided for general informational purposes related to physiotherapy and rehabilitation services. Personalized treatment and care recommendations are provided during appointments at Vital Physiotherapy Clinic
4. Appointments and Cancellations
Appointments can be booked online, by phone, or in person, depending on availability. We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. If you are unable to attend, please contact us in advance and we will be happy to help arrange another suitable time for your visit.
5. Physiotherapy Treatment
Each treatment plan is created based on your assessment, condition, and goals. Results may differ from person to person, and specific outcomes cannot be guaranteed.
Following your physiotherapist’s advice and home exercise program is important for your recovery.
6. Consent to Treatment
By attending your appointment, you agree to receive physiotherapy treatment. Your physiotherapist will explain the treatment, benefits, and possible risks.
You may ask questions, refuse treatment, or stop treatment at any time.
7. Fees and Payments
Fees for physiotherapy and rehabilitation services are discussed during appointments or at the time of booking. We also assist with eligible insurance and direct billing services where available.
8. Privacy and Confidentiality
Vital Physiotherapy respects your privacy. Personal and health information is collected only for treatment, billing and clinic operations and is accessed only by authorized staff, in line with Canadian privacy laws.
9. Third-Party Websites
Our website may contain references or links to other websites. We are not responsible for the content or privacy practices of those external websites.
10. Changes to These Terms
From time to time, we may update these Terms and Conditions. We will post updates here, and continued use of our website or services shows your acceptance of the revised terms.
11. Governing Law
The laws of British Columbia and Canada apply to these Terms and Conditions.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact Vital Physiotherapy through the website or by reaching out to our clinic directly.
Disclaimer:
At Vital Physiotherapy Clinic, protecting personal and health information is important to us. We use privacy practices and secure systems to support the safe handling of information shared through our website and services. While we take reasonable steps to maintain data security, online communication and online data storage may still involve certain risks.