Privacy Policy
At Vital Physiotherapy Clinic, we value and protect the privacy of our patients, website visitors, and service users. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, contact our clinic, or receive physiotherapy services in Surrey, British Columbia.
We handle your personal and health information responsibly and in accordance with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) and PIPEDA where applicable.
1. Information We Collect
- Your name, phone number, email, and appointment details
- Health information needed for physiotherapy treatment
- Insurance and billing details
- Basic website data, such as browser type or pages visited
2. How We Use Your Information
- Provide physiotherapy treatment and care
- Book and manage appointments
- Handle billing and insurance claims
- Improve our website and services
- Meet legal and professional requirements
3. Cookies and Website Use
Our website may use cookies to improve functionality and analyze visitor usage. Cookies do not collect personal health information. You can control or turn off cookies in your browser settings.
4. Sharing Your Information
We do not sell, lease, rent, or trade your personal information.
Information is shared only when needed for treatment, billing, legal reasons, or with trusted service providers who must keep your information secure.
5. Protecting Your Information
We use safeguards to protect your personal and health information from unauthorized access, loss, or misuse.
6. Access to Your Information
You may request access to or correction of your personal information. Requests must be made in writing, and we may ask for proof of identity.
7. External Links
Our website may link to other websites. We are not responsible for the privacy practices or content of those sites.
8. Age Requirement
Our website and physiotherapy services are available to individuals of all ages. Parent or guardian involvement may be required for minors where appropriate.
9. Changes to This Privacy Policy
This Privacy Policy may be revised as needed. Changes will be posted on this page, and continued use of our website or services means you accept the updated policy.
10. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Vital Physiotherapy Clinic
Surrey, British Columbia, Canada
📧 info@vitalphysio.ca
📞 +1 604-503-8022
🌐 Vital Physiotherapy Clinic